Conditions d’utilisation

TERMS AND CONDITIONS

Last updated: 5 October 2026

1. About DINUZO and these terms
DINUZO is operated by PUBLIC VOICE MEDIA SRL, a company registered in Romania, tax identification number (CUI) 55010800, Trade Register number J2026041395006, with registered office at Str. Seimeni nr. 1, Bl. K1, Ap. 2, Cernavodă 905200, Constanța, Romania. You can contact us at publicvoicemediasrl@gmail.com or +40 729 614 608.

These Terms and Conditions apply to the use of the DINUZO online store and to orders placed through it. By placing an order, you confirm that you have read and accepted these terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. Nothing in these terms limits any mandatory consumer rights granted by the law applicable to you.

2. Eligibility and customer information
You must have legal capacity to enter into a contract. You are responsible for providing complete and accurate contact, billing, and delivery information. Please check all details before submitting an order and notify us promptly if you identify an error.

3. Products and availability
We make reasonable efforts to present product descriptions, specifications, images, colours, and prices accurately. Screen settings and photography may affect how colours appear. Minor differences that do not affect the product's essential characteristics may occur.

Products are offered subject to availability. Adding an item to the cart does not reserve it. If a product becomes unavailable after an order is placed, we will contact you and, where we cannot supply it, refund the affected amount using the original payment method.

4. Prices, taxes, and payment
The price and currency shown for your market at checkout apply to your order. Applicable taxes and delivery charges are displayed before you submit the order. We do not use a crossed-out or comparison price unless it represents a genuine reference price permitted by applicable law.

Payment is processed through the payment methods displayed at checkout. Available methods may vary by country, currency, device, and payment-provider eligibility. We do not guarantee that every payment method is available for every order. You confirm that you are authorised to use the selected payment method.

If an obvious pricing or technical error occurs, we may contact you before accepting or fulfilling the order. You may confirm the order at the correct price or cancel it for a full refund. We will not charge an amount different from the amount approved at checkout without your consent.

5. Order process and contract formation
After placing an order, you will receive an electronic confirmation that we have received it. This acknowledgement does not necessarily mean that the order has been accepted. The sales contract is concluded when we confirm acceptance or dispatch the goods, depending on the confirmation sent to you.

We may refuse or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment failure, an obvious pricing error, delivery restrictions, or breach of these terms. If payment has already been collected for a cancelled order, the relevant amount will be refunded.

6. Bundles and quantity offers
Where a product page offers quantity pricing or a bundle, the total price, quantity, and any genuine saving are shown before the order is submitted. The offer applies only to the quantity selected and cannot be combined with another promotion unless expressly stated. Returns of products purchased as a bundle may affect the promotional price or refund calculation where permitted by law and clearly disclosed, without limiting statutory withdrawal or conformity rights.

7. Delivery
We deliver only to destinations made available at checkout. Delivery charges, available methods, and any available estimate are displayed before payment and form part of your order. Full details are provided in our Shipping Policy.

Delivery dates are estimates unless expressly confirmed as guaranteed. If no different period is agreed, we will deliver within the period required by applicable consumer law. Risk of loss or damage generally passes to a consumer when the consumer, or a person designated by the consumer other than the carrier, takes physical possession of the goods.

You are responsible for ensuring that the delivery address is correct and accessible. If a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect it, we may charge reasonable, demonstrable additional delivery costs where permitted by law.

8. Cancellation, withdrawal, and returns
Consumers in the European Union generally have a statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods, subject to legal exceptions. The procedure, return address process, allocation of return shipping costs, refund timing, and exceptions are described in our Return and Refund Policy.

Returns must be sent to the fulfillment address provided by us after the return request is accepted. They must not be sent to our registered office unless we expressly confirm this in writing. For an ordinary withdrawal, the customer bears the direct return shipping cost. For defective, damaged, incorrect, or non-conforming goods, statutory remedies and cost rules apply.

9. Conformity and statutory guarantees
Goods must conform to the contract and applicable consumer law. If a product is defective or does not conform, contact us at publicvoicemediasrl@gmail.com with the order number and relevant details. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or refund. Any commercial warranty, if expressly offered for a particular product, is additional to and does not replace mandatory statutory rights.

10. Promotions and discount codes
Promotions apply only during the stated period and under their stated conditions. Unless otherwise specified, discount codes cannot be combined, exchanged for cash, applied retroactively, or used after expiry. We may cancel a promotion or reject use obtained through fraud, manipulation, or a technical error, without affecting completed lawful purchases or mandatory rights.

11. Intellectual property
The content of the store, including the DINUZO name, layout, text, graphics, and original media, is protected by intellectual-property laws. You may use the store for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, scrape, resell, or commercially exploit store content without permission, except where permitted by law.

12. Acceptable use
You must not misuse the store, interfere with its operation or security, introduce malicious code, attempt unauthorised access, use automated systems in a manner that disrupts the service, or use the store for unlawful or fraudulent purposes.

13. Third-party services and links
The store may rely on third parties, including Shopify, payment processors, carriers, and technical providers. Third-party websites or services may have their own terms and privacy practices. We are not responsible for independent third-party content, but this does not limit our legal responsibility for the sales contract or any liability that cannot lawfully be excluded.

14. Liability
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care. We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or mandatory consumer rights.

To the extent permitted by law, we are not responsible for indirect business losses suffered by a consumer using the products for purposes unrelated to the order, or for delay caused by circumstances genuinely outside our reasonable control. This section does not remove any right to a refund or remedy provided by mandatory law.

15. Events outside reasonable control
We are not liable for delay caused by events outside our reasonable control. We will take reasonable steps to minimise the impact and inform affected customers when appropriate. If a substantial delay occurs, you may have the right to cancel and receive a refund under applicable law.

16. Personal data
We process personal data in accordance with our Privacy Policy and applicable data-protection law. Payment information is handled by authorised payment providers according to their security procedures.

17. Changes to these terms
We may update these terms to reflect legal, operational, or service changes. The terms displayed when you place an order apply to that order, unless a change is required by law or is more favourable to you. The latest update date appears at the top of this page.

18. Governing law and disputes
These terms are governed by Romanian law. If you are a consumer residing in another country, this choice does not deprive you of mandatory protections available under the law of your habitual residence. Nothing in these terms restricts your right to bring proceedings before a court that has jurisdiction under applicable consumer law.

Please contact us first at publicvoicemediasrl@gmail.com so we can try to resolve any issue promptly. You may also use any competent consumer-protection or alternative dispute-resolution body available under applicable law.

19. Severability and entire agreement
If any provision is found invalid or unenforceable, the remaining provisions continue to apply. These terms, together with the order confirmation and the policies referenced above, form the agreement relating to your purchase.

20. Contact
PUBLIC VOICE MEDIA SRL
CUI: 55010800
Trade Register: J2026041395006
Registered office: Str. Seimeni nr. 1, Bl. K1, Ap. 2, Cernavodă 905200, Constanța, Romania
Email: publicvoicemediasrl@gmail.com
Telephone: +40 729 614 608